At PulsarHost we protect your personal information with the same rigour we apply to protecting your uptime. This document explains what data we collect, what we use it for and what rights you have over it, in accordance with Regulation (EU) 2016/679, the General Data Protection Regulation (GDPR), and Organic Law 3/2018 on the Protection of Personal Data and Guarantee of Digital Rights (LOPDGDD).
1. Data controller
- Owner: Juan D. Piqueras González (self-employed professional, trade name PulsarHost)
- Tax ID (NIF): 53083952K
- Tax domicile: C/ Alfonso Castelao, 31 · 17300 Blanes (Girona), Spain
For any queries about your personal data, or to exercise your rights under the GDPR, you can write to private@pulsarhost.es.
2. Data we collect
- Contact details: name, email, phone number and postal address when you order a service or contact support.
- Billing data: tax ID (NIF), company name and tax address for issuing legally required invoices.
- Technical data: IP address, browser type, operating system and access logs necessary for providing the service and for security.
- Usage data: server resource consumption (CPU, RAM, bandwidth) for billing and monitoring.
3. Purposes of processing
- Provision of the hosting service you have ordered.
- Provision of technical and sales support.
- Issuing invoices and complying with tax obligations.
- Detection and prevention of fraud or abusive use.
- Operational notifications (incidents, maintenance, expiry dates).
- Marketing communications only if you have given express consent.
4. Legal basis for processing
- Performance of the contract (Art. 6(1)(b) GDPR) for providing the service.
- Compliance with legal obligations (Art. 6(1)(c) GDPR) in tax and commercial matters.
- Legitimate interests (Art. 6(1)(f) GDPR) for security, fraud prevention and service improvement.
- Consent (Art. 6(1)(a) GDPR) for marketing communications and non-essential cookies.
5. Retention period
We keep your data for as long as the contractual relationship lasts and, once it has ended, for the legally required periods (a minimum of 6 years for tax and commercial records, Art. 30 of the Spanish Commercial Code, the Código de Comercio). Technical logs are kept for a maximum of 12 months for security reasons.
6. Recipients of your data
We do not disclose your data to third parties except where required by law. We work with the following data processors, all of which have a signed GDPR contract in place:
- Data centre providers in the Netherlands (EU): physical hosting of the VPS servers and of the dedicated servers in Amsterdam.
- Data centre providers in the United Kingdom: physical hosting of the dedicated servers in London.
- OVH SAS (France/EU): domain registration.
- Vercel Inc. (USA, under Standard Contractual Clauses, SCCs): website hosting.
- Payment gateways (Stripe or equivalent): payment processing.
7. International transfers
Some data may be transferred outside the EEA (for example, to Vercel in the US). In such cases, the transfers are based on an adequacy decision of the European Commission (Art. 45 GDPR) or, failing that, on Standard Contractual Clauses approved by the Commission (Art. 46(2)(c) GDPR).
The dedicated servers in London are hosted in the United Kingdom, which is covered by an adequacy decision of the European Commission (Art. 45 GDPR).
8. Your rights
As a data subject you have the right to:
- Access your personal data.
- Rectify it if it is inaccurate.
- Request its erasure when it is no longer necessary.
- Restrict, or object to, its processing in certain circumstances.
- Request the portability of your data.
- Withdraw your consent at any time.
- Lodge a complaint with the Agencia Española de Protección de Datos, the Spanish data protection authority (aepd.es).
To exercise these rights, write to us at private@pulsarhost.es, attaching a copy of your DNI or an equivalent document.
9. Changes to this policy
We may update this policy to reflect changes in the law or in the service. The date at the top reflects the latest revision. Account holders will be notified of substantial changes by email.