These terms govern the contractual relationship between Juan D. Piqueras González, a self-employed professional operating under the trade name PulsarHost (hereinafter “PulsarHost”), and the user who orders its services. By registering and ordering a service, you accept these terms in full.
1. Identification of the service provider
In compliance with Article 10 of Law 34/2002 on Information Society Services and Electronic Commerce (LSSI-CE), the details of the service provider are as follows:
- Owner: Juan D. Piqueras González (self-employed professional)
- Trade name: PulsarHost
- Tax ID (NIF): 53083952K
- Tax domicile: C/ Alfonso Castelao, 31 · 17300 Blanes (Girona), Spain
- Contact email: info@pulsarhost.es
- Abuse reports: abuse@pulsarhost.es
2. Subject matter of the service
PulsarHost offers the following services:
- Virtualised VPS (Virtual Private Servers).
- Physical dedicated servers.
- Ancillary services: DDoS protection, additional IPs, backup.
The physical infrastructure is hosted in data centres in Amsterdam (Netherlands), which are Tier III and connected to AMS-IX and European carriers, and in London (United Kingdom).
3. Ordering and registration
To order a service you must be of legal age and provide accurate and complete information. We will assign you access credentials for the customer panel, and you are responsible for keeping them safe. Notify us immediately if you suspect any unauthorised access.
4. Rates, billing and payments
- Current rates are published at /#pricing and are in euros, VAT not included, unless otherwise indicated.
- Billing is in advance, by card or SEPA. Dedicated servers are billed in 30-day cycles; all other services, monthly. The published price is the price for each cycle.
- Non-payment results in suspension of the service after 3 days’ notice, and automatic cancellation after 14 days without the payment being settled.
- No penalties apply for downgrading your plan or cancelling. No minimum-term contracts.
5. SLA and compensation
PulsarHost guarantees a minimum monthly uptime of 99.9% for the plans that include it. If this is not met, an automatic credit is applied to the next invoice according to the following scale:
- Uptime between 99.0% and 99.9%: 10% of the monthly fee.
- Uptime between 95% and 99.0%: 25% of the monthly fee.
- Uptime below 95%: 50% of the monthly fee.
Downtime caused by scheduled maintenance announced at least 48 hours in advance, by force majeure or by causes attributable to the customer is excluded.
6. Acceptable use
It is expressly prohibited to use the service for:
- Distributing spam, phishing or malware.
- Hosting unlawful content (child pornography, terrorism, copyright infringement).
- DDoS attacks, port scanning or intrusion against third parties.
- Cryptocurrency mining on shared plans without express authorisation.
- Any activity that breaches Spanish, European or international law.
Any breach will result in the immediate suspension of the service with no right to a refund, and may be reported to the competent authorities.
7. Limitation of liability
PulsarHost is not liable for:
- Data loss due to causes attributable to the customer (configuration errors, failure to make their own backups, unauthorised access through leaked credentials).
- Loss of profits or indirect loss arising from the unavailability of the service (liability is limited to the SLA compensation).
- Failures to perform arising from force majeure, large-scale attacks or decisions of third parties external to PulsarHost, such as network and transit operators.
8. Changes to the service
PulsarHost may change features of the service or its rates with 30 days’ prior notice by email. If the changes are substantial and you do not accept them, you may cancel without penalty and receive a pro rata refund for the unused period.
9. Termination and cancellation
You can cancel your service at any time from the customer panel, at no cost and without giving a reason. Cancellation takes effect at the end of the current billing period (no pro rata refunds are given, except as provided for in clause 8).
10. Governing law and jurisdiction
These terms are governed by Spanish law. Where the customer acts as a consumer, the parties submit to the courts of the place where the customer is domiciled. In all other cases, jurisdiction lies with the courts of the city of PulsarHost’s tax domicile.
11. Out-of-court dispute resolution
If you are a consumer, you may use the European online dispute resolution platform: ec.europa.eu/consumers/odr.